Service Request Management
Service requests can come from either inside the organization or outside. Within the organization, departments like HR, sales, marketing inbound, and outbound can raise a service request to the customer support team. Outside the organization, potential leads, prospects, and customers can ask for a service request.
However, irrespective of the nature of the request, you can store all your service requests tickets on a single platform. To differentiate between the service requests, you can create groups, use custom filters, and add tags to identify and process them faster.